Refund Policy

Returns

• Returns are accepted only in case of damaged, defective, or incorrect products.

• Any issue must be reported within 48 hours of delivery.

• The product must be unused, unwashed, and in its original condition with all tags intact.

• Custom-stitched, customized, or altered products are not eligible for return.

Refunds

• Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 working days.

• Refunds will be credited to the original mode of payment used at checkout.

• Shipping charges (if applicable) are non-refundable.

Exchange

• Exchanges are allowed only for size issues, subject to product availability.

• Exchange requests must be raised within 48 hours of delivery.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Non-Returnable Items

• Sale or discounted items

• Customized or made-to-order outfits

• Accessories and dupattas (if sold separately)

How to Raise a Request
To initiate a return or exchange, please contact us at [info@ritzera.com / +91-9045414777] with:

• Order ID

• Clear images or video of the issue

• A brief description of the concern

Our support team will guide you through the process.